Cancel/ Change Order

Order Adjustment & Address Verification Policy

At Onbrook, we understand that plans can change — and we want to make sure your shopping experience stays smooth and stress-free. That’s why we offer a 12-hour window from the time your order is placed to make any cancellations or modifications. Please review the details below to ensure a seamless process.

Order Cancellations or Modifications (Within 12 Hours)

If you need to adjust or cancel your order, you can do so easily within the first 12 hours after purchase. Simply reach out through the “Contact Us” page on our website, open a support ticket, or email our customer care team at support@onbrook.com.
Our team will handle your request quickly to make sure everything stays on track.

After 12 Hours

Once the 12-hour window has passed, orders begin processing for shipment. At that point, we’re unable to make changes or cancellations. We appreciate your understanding and encourage you to double-check your order details before finalizing your purchase.

Ensuring Address Accuracy

To guarantee timely and successful delivery, please take a moment to confirm that your shipping address is entered correctly during checkout.
Providing the right address is the customer’s responsibility, and we cannot be held liable for non-delivery or delays resulting from incorrect or incomplete address details.

Address-Related Delivery Issues

If an order cannot be delivered due to address errors or missing information, Onbrook is not responsible for the resulting non-delivery. We kindly ask you to verify your address before submitting your order to help ensure a smooth and efficient delivery experience.